Consultations are available at both surgeries Monday to Friday and alternate Saturdays by appointment which can be arranged online, at the reception desk at either surgery, or by telephone 01707 328528 or 01707 332233 (receptionist 8.30am-6.30pm Monday to Friday, or the automated phone line for routine appointments 24 hours a day).
If you are unable to keep your appointment for any reason please cancel it as soon as possible so that it may be given to another patient. Over 2000 appointments per year are missed so please let us know! This is easiest done on line although you can also use the automated line to check and to cancel your appointments.
Both Hall Grove and Parkway surgeries are part of the same practice with the same computer system and same doctors doing sessions at both sites. If you have a preferred doctor and they are not doing a session at your closest surgery on a convenient day for you consider booking an advanced routine appointment at the other surgery.
In life threatening emergencies call 999 for an ambulance. If it is not life threatening consider called the NHS health advice line: 111.
We operate an OPEN SURGERY SYSTEM for URGENT PROBLEMS at both Hall Grove (all day) and Parkway surgeries (every morning). The bookable appointments for that day open on the automated phone system and online at 7am. You can phone the surgery from 8.30am or walk in to either Surgery.
Once all the bookable appointments have been used the receptionist will book you onto the end of one of the doctors morning lists (if before 12 noon), or onto the duty doctors afternoon triage list (if after 12 noon). We will see EVERY SINGLE PERSON that requires an appointment IF it is an URGENT problem that must be seen that day. Let the receptionist know you need to be seen that day.
Please note you can phone Parkway Surgery to make appointments at Hall Grove and vice versa.
We urge patients to only discuss ONE problem with the doctor in the urgent surgeries as these appointments are shorter to ensure everyone can be seen that day. We strongly advise patients for non urgent or chronic problems to book routine appointments.
ADVANCED ROUTINE APPOINTMENTS
If you would like to be seen for a routine problem (such as a medicines review, a problem that has been present for months, or chronic illness review) then it is best to book an advanced routine appointment with your preferred doctor. Please let the receptionist know if you have a preferred doctor.
Most conditions need 10 minutes to review them properly. Most doctors will also try their best to answer questions on a second uncomplicated issue. Please do not expect the doctor to be able to deal with more than one complex issue in 10 minutes. Every patient that does this makes all the remaining patients on that doctors list wait longer!
If you have a specific doctor you prefer to see please ask for them when you book your appointment.
If it is for a routine problem (such as medicines review, a problem that has been present for months, or chronic illness review) then it is best to book an advanced routine appointment with your preferred doctor.
If you make a book on the day appointment for an urgent problem your preferred doctor may not be doing a urgent appointment session that day. If they are then we will try and fit you in with your preferred doctor if you ask.
Home visits are reserved only for patients who as a result of their medical condition are unable to leave the house. The decision whether a home visit is appropriate is at the discretion of the visiting doctor who may call before visiting. Approximately 4 patients can be seen in the time it takes for the doctor to do 1 home visit so please only request this if you are unable to come to the surgery. Not having transport is not accepted as a reason to request a home visit.
If you require a home visit telephone 01707 323355 or send a message to either Surgery between 8.30am-10.30am.
Only emergency visits should be requested after 10.30am.
There is only one of the doctors doing visits each day and therefore we cannot accept requests for visits by a specified GP. If you have a preferred doctor and the problem is not urgent please try to arrange for transport/help to get into see your preferred doctor at the surgery in an advanced routine appointment.
We are open from 8.30am-6.30pm 5 days a week. We do not shut lunch times or afternoons. In addition we have extended hours until 7.30pm two evenings a week, plus alternate Saturday mornings for routine appointments.
Seeing patients with urgent problems:
We run an open surgery policy all day, everyone that has a medical problem (most commonly infections) who need to be seen that day will be seen. If the morning surgeries are full we will continue seeing any urgent cases that must be seen that day. In the afternoon if you call to be seen you will be put on the triage list for the duty GP to phone you back.
Being told there are ‘no appointments left today’ does not mean that we will not see you if you have an urgent need.
If you have a problem/question but feel it doesn’t need a face to face consultation you can call reception to leave a message for a doctor. The doctor will call you back between sessions that day if possible. You could also choose this as an option if you can not book an appointment with your preferred doctor at a time convenient to you.
Pressure on appointments
We are doing our best to offer all the services patients require, for example: offering a mix of routine and urgent appointments every day; checking and issuing prescriptions; answering phone calls; analysing and taking action with blood results and radiology reports; analysing hospital letters and taking appropriate action; looking after local nursing homes; and helping family/friends with social support for vulnerable people.
Unfortunately we are struggling against a national problem of both increasing demand and reduced investment in General Practice.
From 2005 to 2014 there was a national increase in GP appointments of 20% (ageing population, more complex needs, more medications, less hospital out-patient appointments, discharge earlier from hospital, ‘Ask your GP to do it!’). To compound this General practice funding reduced as a percentage of the health budget from 10.4% in 2006 to 7.4% in 2013.
This negative balance is leading to a crisis situation due to a shortage of GPs. Older GPs are opting to retire (30% say will retire in next 5 years). For the 3rd year 20% of GP training posts are not filled, and newly qualified GPs are not opting to go into partnership (family/lifestyle choice, pay level not worth the stress burden of being a GP and running a business). Many GPs are opting out of Partnership in General Practice due to burn out from the high stress level. We struggled to find a replacement for Dr Pugh but have now managed to employ a new partner, Dr Kanthi, who started in September 2015.
There is also a shortage of support in the primary care setting. Due to cuts ('efficiency savings') within the NHS there are reduced numbers of social workers, health visitors, district nurses and also places on NHS dentist lists.
We have been trying our best to improve how easy it is to get through to us on the phone. To significantly improve this further we have installed a new automated phone systemfor booking doctor appointments.
By using this system you will not have to wait to speak to a receptionist to book your appointment. It can be used for both urgent appointments in the morning as well as normal advanced routine appointments 24 hours a day .
With receptionists no longer spending so much time booking appointments it will become much easier to get through to them for other queries (please call after 10am for these). The option will still be there to speak to a receptionist to book your appointment if you need.
The automated system will also allow you to cancel your appointment and check your appointment time.
We needed to set the options you choose when booking your appointment. The options will be initially regarding the Surgery preference, then choice of minor illness nurse, or a doctor as routine or for the same day.
For urgent on the day appointments you will be given the next available slot that morning. If all slots are filled you will be diverted to a receptionist.
Please use the automated system if possible.
Parking for patients is available in the surrounding roads. There are two disabled parking bays in front of the surgery. The car park at Parkway is for staff use only.
There is limited Parking availability for patients at Hall Grove Surgery. There is a disabled parking bay in front of the building. There is parking available on surrounding roads.
The QE2 A&E has now been donwgraded to an Urgent Care Centre.
Please see the information leaflet attached:
For local hospital travel information leaflet please click Hospital Transport Leaflet
Copyright 2006 - 2019 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's