Practice News

17th May

Dementia Action Week for 2022 is 16 – 22 May

Hall Grove Group Practice is a member of the WelHat Dementia Action Alliance (WHDAA).


Hall Grove Group Practice is a dementia friendly practice supporting its patients who live with dementia. The Practice joined the Welwyn Hatfield Dementia Action Alliance in 2017. The Alliance is helping to bring more understanding about dementia throughout Welwyn and Hatfield to support people. The Practice has worked hard to ensure that both surgeries are dementia friendly environments as possible. Members of staff across the Practice have had a Dementia Friendly Information session (of an hour’s length) to help understand the needs of someone who lives with dementia and how to help as best as possible.

For more information about resources please visit their website:

Our Patients Voice has kindly developed a very useful booklet on Dementia full of very useful material. Please click on the following link:

Why not visit the Welwyn & Hatfield Healthy Hub? For more information visit:

4th May

June Bank Holidays

We are closed on the following dates for the June Bank Holidays:

  • Thursday 2nd June – Closed
  • Friday 3rd June – Closed

If you require medical assistance on these dates, please visit NHS 111 online, call NHS 111 or in the event of an emergency, call 999.

1st Mar

Hall Grove Group Practice: Face to Face Appointments Mask Requirement

Dear Registered Patients,

We would like to inform you all that in order to keep our patients and staff safe on both our premises (Hall Grove and Parkway Surgery) we kindly ask you all to continue wearing face masks when in our buildings.

This remains a practice requirement. On the 23rd February 2022 we received official information from NHS England re: Living with Covid-19 White Paper- Update. It here stated the following:

"Infection, Prevention and Control (IPC) - There are no immediate changes to the IPC requirements. This includes the requirement for staff, patients and visitors to wear a mask/face covering in healthcare settings. The consistent application of IPC measures, alongside the roll out of the vaccine programme and staff and patient testing, remains the most effective defence against the entry and spread of Covid-19 in healthcare settings."

If for what ever reason you are unable to wear a face mask please inform the receptionst who is booking your appointment. In these cases, the first point of contact will be via a telephone consultation by the clinician who will then advise the best way forward on where you will be seen (i.e the Hot Room if needed).

We thank you in advance for understanding this policy.


Hall Grove Group Practice

11th Jan

Patient Notice

Dear Patients,
Happy New Year. 
We would like to announce that we have a new Partner joining Hall Grove Group Practice, Dr H Shams this month. She is a GP with an interest in medical education and dermatology. She will be working on Monday, Tuesday and Wednesday. We would like to welcome her to the team. 
Thank You
Hall Grove Group Practice 
14th Dec 2021

Hertfordshire Well Being Service Update

15th Sep 2021

Hertfordshire Well Being Service Update

30th Jul 2021


eConsult platform opening times are changing from Monday 2 August

eConsult will be open from 8am until 6.30pm Monday to Friday

15th Jul 2021

Self referral to WW (Weight Watchers)

Patients will no longer need to be seen by a GP or practice nurse to be referred to WW to benefit from the FREE 12-week weight management support.

Patients can now refer themselves through the dedicated webpage:

For the WW patient information leaflet please click here WW Patient Information Leaflet

14th Jul 2021

Please ensure you wear a face mask when visiting the surgery from 19 July.


The surgery policy of wearing face masks will not change from 19 July.  We expect patients to continue to wear face masks when visiting the surgery or seeing a nurse or doctor, unless they have a valid exemption. Thank you.

15th Jun 2021

Concerned about your information being shared? What you need to know

UPDATE: 19 JULY 2021

The implementation of GP Data for Planning and Research has been deferred to provide more time to speak with patients' doctors, health charitites and others. (Source NHS Digital)



Patient data from GP medical records kept by GP practices in England is used respectfully, securely and safely every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care.  Data collected by the NHS is only used for health and care purposes. It is never shared with marketing or insurance companies.

The NHS is planning to introduce an improved way for GP practices to share information about patients- called the General Practice Data for Planning and Research data collection.  News of these plans has caused some concern to some of our patients, who have decided that they don’t want their data to be involved.

We have now been informed that no data will be shared in this new way until 1 September this year.  This delay is to enable the national organisation NHS digital to clearly explain their plans to the public and health professionals, as well as to thoroughly investigate any concerns that have been raised.

Any requests received by the practice to ask to be ‘opted out’, will be added to your record.  This will not affect your own care.

To find out more about how and why the NHS securely collects and uses data, please go to:

About GPDPR (General Practice Data for Planning and Research):

How information about you is used:


Options for Opting out:

a) Opting out of NHS Digital COLLECTING your data from your GP medical record (Type 1 Opt out) form click here

The form needs to be returned to the surgery by 25 August 2021 to allow for processing.

All forms received will be recorded on to your medical record.   We are unfortunately unable to confirm the processing on an individual basis.


b) National Data Opt-Out (opting out of NHS Digital SHARING your data) from NHS organisations

You can register a National Data Opt Out via

If you do not have access to the internet you can also make or change a choice for yourself by phoning the NHS Digital Contact Centre.

The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).

24th May 2021

Changes to Hospital walk-in blood test service

Blood tests, requested by GPs, now have to be booked online for the following hospitals: Hertford County Hospital, Lister Hospital and New QEII.

You should book your appointment using the link

If you are unable to book online, please call the phlebotomy team on 01438 284044 9-5pm Monday - Friday.  To complete the booking, the team will need to know the hospital where you would like to have the blood test, your NHS number, name, address, date of birth and phone number.

If you do not know your NHS number it will be on your latest prescription or there is guidance on the NHS website to find your NHS number.

13th May 2021

Dementia Action Week - 17 - 23 May 2021

4th May 2021

Covid-19 Vaccination Update

Dear Patients,
For those of you under 50, please can you visit following website to book in your vaccine. There is a lot of information on the government website about eligibility for the vaccine. Please do not contact the surgery to book your vaccine as we are not providing this service, this is being undertaken by NHS England.
Cancel out cancer
22nd Feb 2021

Cancer Awareness

If you have a symptom that could be cancer, the NHS is here to help you.

These symptoms include:

  • Changes in your bowel habit
  • Blood in your poo
  • Unexplained weight loss
  • A lump
  • Persistent bloating or stomach ache that goes on for 3 weeks
  • Pain that does not go away

Finding cancer early can make it more treatable contact your GP Surgery.

The easiest and quickest way would be to complete an eCONSULT now and we will get back to you by the end of the next working day.

19th Feb 2021

Covid-19 Vaccination Update

The decision about the inclusion in this new shielding group (which has been recently released) is based on a complex calculation taking into account several factors. This is done centrally by the government and we have no access for now to this calculation method- therefore patients need to wait to see if they receive a shielding letter or an e-mail from the government. The practice will receive a list of these patients very soon and we will offer the vaccine to them when we receive more supplies- so please do not ring the surgery, you will be contacted by the practice when we have the vaccine for you.

The Covid-19 vaccine is on its way.  If you’re 70 or over or clinically extremely vulnerable, your GP practice will get in touch.
2nd Feb 2021

COVID-19 Vaccination Update

The Covid -19 Vaccine is now being offered to the over 70's and the clinically extremely vulnerable.

You will be contacted when it's your turn.

Find out more at


a person sitting on a bench reading a newspaper
12th Jan 2021

Hall Grove Group Practice Update

Dear Patients,

We would like to update you all with the current practice position. We continue to remain open during this pandemic and are here to help. We are continuing with the total triage model as per advice from NHS England. All appointments will be a telephone consultation first with the appropriate member of the team and if a face to face appointment is needed the clinician or allied health care professional will book this in for you.

How to obtain an appointment or administrative advice?

There are two main ways of obtaining help from the surgery. Please use our eCONSULT platform for your clinical or administrative enquires and we will get back to you by the end of the next working day about clinical matters and within 72 hours for administrative matters. The aim of using eCONSULT is to allow our team to be able to give the right type of appointment, with the right allied health care professional within the right time frame. If you prefer not to use this method, please can you contact the surgery by phone.

Vaccination Programme

We have started vaccinating our patients since December 2020. We are currently working to vaccinate the following groups at the moment.

  • Residents in a care home for older adults and their carers
  • All those 80 years of age and over and frontline health and social care workers

The surgery will be ringing patients and will be working hard to vaccinate the priority groups.

For more general information please visit the government website by clicking on the link below:

Due to the flu vaccine campaign at the end of last year which is ongoing and now with the Covid-19 vaccination programme you may find that the waiting times on the phone are longer, we apologise in advance for the inconvenience caused.

Thank You,
Hall Grove Group Practice
(Hall Grove and Parkway Surgeries)

New opening hours for QE2 hospital urgent care centre from 11 January 2021. 8am to 10pm.
12th Jan 2021

New Opening Hours for the New QEII Hospital Urgent Care Centre

9th Dec 2020

COVID-19 Vaccination & Appointments

Dear Patients,

We will be releasing information about the COVID-19 vaccination program as soon as we have received further information from NHS England and our CCG. As soon as we have this information we will be informing our patients via this website, letters and SMS.

Please bare with us and hold off ringing the surgery asking about this as we do not have any information to give out yet.

Re: Appointments
We continue fo work towards business as usual during this very busy and tough time. As per NHS England we are continuing with the triage first model whereby a health care professional will ring you first and will then offer a face to face appointment when needed.

Having recently completed another set of busy flu clinics we are now starting to vaccinate more groups of people. Due to this our phone lines have been unfortunately more busier. We apologise for the waiting times.

To obtain an appointment you have the option to either ring the surgery or complete a clinical or administrative eConsult and we will get back to you by the end of the next working day. The admin eConsults can take upto 3 days for a response. Please visit the home page and click on the eConsult button. We would prefer if those of you who have the means to go online to use this method which would free up the telephone lines to allow those who do not.

Thank You for your patience during these times.
Hall Grove Group Practice

6th Oct 2020

Practice Update: Hall Grove Group Practice Zero Tolerance Policy

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

No form of aggression (whether verbal or physical in nature) will be tolerated - any instances of such behaviour on the practice premises may result in the person being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Warning letters will be sent out to patients if deemed more appropriate first before subsequent removal from the practice list.

We hope this policy will be respected in full.

Cancel out cancer
5th Oct 2020

Cancel Out Cancer

We would like to inform all our patients about this very important campaign that we would like our staff and patients to take part in. Please click on the leaflet which shows some highlights from the campaign.

Please click on the link if you wish to look at an outline of the booking arrangements, you can find them here

Thank You,
Hall Grove Group Practice

4th Aug 2020

What is Patients’ Voice and how can it help you?

Patients’ Voice (PV) is a group of patients and carers who offer the Practice their support, time, and life experience to represent patients’ views to the benefit of the Practice and its patients through delivery of health services. We seek to understand the constraints within the NHS that the Practice faces and work with them to improve delivery of primary care through the surgeries at both Hall Grove and Parkway. Further, PV are interested in helping patients understand their conditions and will produce simple information documents to signpost where people can find help. We are mindful of carers’ needs and we lobby the Practice to support them.

Please go to the Patients’ Voice section from the main page of the Practice website, to see how we can help each other to achieve this. We wish to expand the PV members group to represent the needs of patients of all ages. The larger and more mixed the group the more significant and representative we become of patients’ priorities.

Please sign up and join us. You will receive emails from PV to keep you informed of what we are doing and to seek your feedback, and you will also receive the Practice Newsletters by email. We want you to have your say. Just go to the Patients’ Voice section of the Practice website:

22nd Jul 2020

Dementia Action Alliance: Hall Grove Group Practice

Hall Grove Group Practice is a member of the Dementia Action Alliance (DAA).

For more information about resources please visit their website:

Our Patients Voice has kindly developed a very useful booklet on Dementia full of very useful material. Please click on the following link:

 Why not visit the Welwyn & Hatfield Healthy Hub? For more information visit:


Test and Trace
8th Jul 2020

Practice Update: Covid-19

Dear Patients,

We hope you are all keeping well. We would like to inform you of a few things:

  1. When you have been asked to come down to the surgery by either the Reception Team or your GP please enter the practice wearing your own face mask. We understand that some may not be able to wear one due to medical grounds which we understand. Please attend your appointment alone where possible. We ask children to attend with one of their parents and understand that elderly or patients with mutliple health conditions may need assisstance from a family member or carer. Can all parents/carers also please wear a mask when entering the practice.

  2. Video Consultations: Clinicians will now have the ability to offer Video Consultations to patients if they feel this would add additional clinical benefit. The doctor will send an SMS with instructions to join the Video Consultation following the initial telephone call to you. It is a web based platform form so you do not need to download the APP if you do not want too.

  3. eCONSULTS: Please continue to use this platform to seek medical input from the Practice. The Practice will get back to you by the end of the next working day. Please continue to use the Self Help Function first for clinical matters or the administrative option for any admin related matter. If you do not have the ability to go online please contact the surgery by phoning us.  

  4. eCONSULT Online Reviews: NEW: By visiting the link shown below you will now be able to submit an online review if you have hypertension, need a contraceptive pill review or even a medication review.  

  5. Long Term Health Conditions Review / Medication Reviews : Our Clinical leads are continuing to work and contact patients to make sure their reviews are completed in a timely fashion. It is likley that you will be contacted over the phone initially and then given a face to face appointment at the practice if it is needed.

  6. Website: Our website will be updated regularly to keep patients informed of any changes. Please add the following link to your home page of your mobile device.  

Please continue to follow the advice from the Goverment to help stop the spread of Covid-19. For more information please click on the following link:

Thank You

Hall Grove Group Practice

11th Jun 2020

Uploading photos using eConsult

Please click on this You Tube Link for an explanation on how to upload photos onto eConsult.

11th Jun 2020

Flu Myth Buster

Flu Special edition, Flu Myth Buster

Please click on this Link to download the flyer.

Test and Trace
10th Jun 2020


Please visit this link for more information about Testing and Tracing.


Please continue practicing good hand hygiene and social distancing at all times.

Carers in Hertfordshire
3rd Jun 2020

The Carer’s Champion Bulletin - June 2020

2nd Jun 2020

COVID-19 Patient Letters (Work and School)

Please find the generic letters for both work and school which you can print out and give to them if you require.


Requests for medical certification for absence from work COVID-19 Template

Request for letter regarding returning to school COVID-19 Template letter

2nd Jun 2020

Public Health England

 Immunisation helps to protect you from disease

2nd Jun 2020

Public Health England

Immunisation helps to protect you from disease

2nd Jun 2020

Public Health England

Immunisation helps to protect you from disease

16th Apr 2020

Notice to Patients

15th Apr 2020

Coronavirus (COVID-19) information leaflet

Government leaflet on what to do to help stop the spread of coronavirus, including information on symptoms and government support.

For further information on all the areas in the leaflet and more is available online, including in other languages or alternative formats. Go to

Support for those in Isolation with no support

For those in isolation who have no support network in place please visit: or call 0800 0288327, the Government’s dedicated helpline.

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone or access the NHS 111 British Sign Language (BSL) interpreter service through

6th Apr 2020

NHS Volunteers Recruitment

27th Mar 2020

Support for those in Isolation with no support

For those in isolation who have no support network in place please visit: or call 0800 0288327, the Government’s dedicated helpline.

12th Feb 2020

Practice Newsletter

two plastic containers filled with food
15th Jan 2020

New Opioid Prescribing Policy At Hall Grove Group Practice

Please Click here for more information.

7th Nov 2019

ASK 111

Click on the link below to be directed to 111 ONLINE

6th Nov 2019

Notice about eCONSULT at Hall Grove Group Practice

The eCONSULT platform will be available for 24 hours a day 5 days a week Monday to Friday. It will close at 18:30 on Friday each week and use will re-open on Sunday at 18:30. After 18:30 on Friday you can contact 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. 

a hand holding a cell phone
24th Oct 2019

New Text Messaging Services: Bringing patients and their health team together (AccuRx)

If you have not already supplied the surgery with your permission for us to send you text messages with results or medical information please contact us so that we can update your records. If you would prefer not to receive text messages from the surgery regarding results and other medical information please let us know and we will remove you from our text list.

Please remember to update us with your mobile number when it changes.

We hope this new service continues on improving the communication between our doctors and patients.

a person sitting on a bench reading a newspaper
9th Sep 2019

Hall Grove Group Practice Newsletter September 2019

Read our Latest Newsletter click here

1st Aug 2019

eConsults is now here at Hall Grove Group Practice

Hall Grove Group Practice is proud to be the Champion Practice for online eConsultations in our locality. Our vision is to offer the right appointment at the right time with the right person for all our patients. We are using  eConsult who is a company which provides online consultation tools as well as self help. Buy clicking on the various links on this website you will be taken to their website to complete the eConsultation which then will be sent back to the surgery.

We go live on the 10th September 2019 for an initial 6 months trial. 

"Hall Grove Group Practice privacy notices can be found in the patient information tab. For more information about the eConsult privacy notice please visit ."

a book sitting on top of a wooden table
15th Jul 2019

MSK Physiotherapist & Social Prescriber

Hall Grove Group Practice are proud to announce that we now can offer appointments with a MSK Physiotherapist and Social Prescriber. We welcome these new members into our team.