Practice News

2nd Nov

Cancer our Cancer - 18th November 2020

Did you know that you can reduce your risks from cancer? The FREE programme: ‘Cancel Out Cancer’ can answer all your questions on how to prevent cancer, the symptoms to look out for and the screening programmes available. Live and interactive, it is currently being presented online via video link.

To book your place on 18 November at 18.00-19.00h email:

Supported by Our Patients Voice (PPG) & Hall Grove Group Practice

6th Oct

Practice Update: Hall Grove Group Practice Zero Tolerance Policy

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

No form of aggression (whether verbal or physical in nature) will be tolerated - any instances of such behaviour on the practice premises may result in the person being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. Warning letters will be sent out to patients if deemed more appropriate first before subsequent removal from the practice list.

We hope this policy will be respected in full.

Cancel out cancer
5th Oct

Cancel Out Cancer

We would like to inform all our patients about this very important campaign that we would like our staff and patients to take part in. Please click on the leaflet which shows some highlights from the campaign.

Please click on the link if you wish to look at an outline of the booking arrangements, you can find them here

Thank You,
Hall Grove Group Practice

3rd Sep

Flu Vaccinations

Dear Patients,

Flu Clinic: Saturday 12th September 2020
Venue: Both Hall Grove and Parkway Surgeries

We are pleased to announce that our first Flu Clinic will be held on Saturday 12th September for those patients over the age of 65. Letters have been sent out in the post for those eligible for the vaccination. Please can you ring the surgery and book an appointment. On the day please bring your letter with you so we can administer the vaccine.

We will release more information about further clinics shortly.

4th Aug

What is Patients’ Voice and how can it help you?

Patients’ Voice (PV) is a group of patients and carers who offer the Practice their support, time, and life experience to represent patients’ views to the benefit of the Practice and its patients through delivery of health services. We seek to understand the constraints within the NHS that the Practice faces and work with them to improve delivery of primary care through the surgeries at both Hall Grove and Parkway. Further, PV are interested in helping patients understand their conditions and will produce simple information documents to signpost where people can find help. We are mindful of carers’ needs and we lobby the Practice to support them.

Please go to the Patients’ Voice section from the main page of the Practice website, to see how we can help each other to achieve this. We wish to expand the PV members group to represent the needs of patients of all ages. The larger and more mixed the group the more significant and representative we become of patients’ priorities.

Please sign up and join us. You will receive emails from PV to keep you informed of what we are doing and to seek your feedback, and you will also receive the Practice Newsletters by email. We want you to have your say. Just go to the Patients’ Voice section of the Practice website:

22nd Jul

Dementia Action Alliance: Hall Grove Group Practice

Hall Grove Group Practice is a member of the Dementia Action Alliance (DAA).

For more information about resources please visit their website:

Our Patients Voice has kindly developed a very useful booklet on Dementia full of very useful material. Please click on the following link:

 Why not visit the Welwyn & Hatfield Healthy Hub? For more information visit:


Test and Trace
8th Jul

Practice Update: Covid-19

Dear Patients,

We hope you are all keeping well. We would like to inform you of a few things:

  1. When you have been asked to come down to the surgery by either the Reception Team or your GP please enter the practice wearing your own face mask. We understand that some may not be able to wear one due to medical grounds which we understand. Please attend your appointment alone where possible. We ask children to attend with one of their parents and understand that elderly or patients with mutliple health conditions may need assisstance from a family member or carer. Can all parents/carers also please wear a mask when entering the practice.

  2. Video Consultations: Clinicians will now have the ability to offer Video Consultations to patients if they feel this would add additional clinical benefit. The doctor will send an SMS with instructions to join the Video Consultation following the initial telephone call to you. It is a web based platform form so you do not need to download the APP if you do not want too.

  3. eCONSULTS: Please continue to use this platform to seek medical input from the Practice. The Practice will get back to you by the end of the next working day. Please continue to use the Self Help Function first for clinical matters or the administrative option for any admin related matter. If you do not have the ability to go online please contact the surgery by phoning us.  

  4. eCONSULT Online Reviews: NEW: By visiting the link shown below you will now be able to submit an online review if you have hypertension, need a contraceptive pill review or even a medication review.  

  5. Long Term Health Conditions Review / Medication Reviews : Our Clinical leads are continuing to work and contact patients to make sure their reviews are completed in a timely fashion. It is likley that you will be contacted over the phone initially and then given a face to face appointment at the practice if it is needed.

  6. Website: Our website will be updated regularly to keep patients informed of any changes. Please add the following link to your home page of your mobile device.  

Please continue to follow the advice from the Goverment to help stop the spread of Covid-19. For more information please click on the following link:

Thank You

Hall Grove Group Practice

11th Jun

Uploading photos using eConsult

Please click on this You Tube Link for an explanation on how to upload photos onto eConsult.

11th Jun

Flu Myth Buster

Flu Special edition, Flu Myth Buster

Please click on this Link to download the flyer.

Test and Trace
10th Jun


Please visit this link for more information about Testing and Tracing.


Please continue practicing good hand hygiene and social distancing at all times.

Carers in Hertfordshire
3rd Jun

The Carer’s Champion Bulletin - June 2020

2nd Jun

COVID-19 Patient Letters (Work and School)

Please find the generic letters for both work and school which you can print out and give to them if you require.


Requests for medical certification for absence from work COVID-19 Template

Request for letter regarding returning to school COVID-19 Template letter

2nd Jun

Public Health England

 Immunisation helps to protect you from disease

2nd Jun

Public Health England

Immunisation helps to protect you from disease

2nd Jun

Public Health England

Immunisation helps to protect you from disease

21st May

Monday 25th May - We are closed for the Bank Holiday

You can still use our eConsult platform and we will respond to you on our return. 

If you need medical advice during this time please contact 111 online.  If you do not have access to the internet please call 111.

Latest News
3rd May

Friday 8th May 2020 (Bank Holiday) Open from 08:00 to 18:30


How to get contact your GP during the Covid-19 Pandemic?

1. Please complete an eCONSULT form for any admin and clinician related issues. We will get back to you by the end of the next working day. We are trying to get back to the majority of patients by the same day. 

2. If you do not have access to the internet you can still ring the Surgery and speak with our reception team who will then book the most appropriate telephone consultation with a member of the clinical team (Doctors, Nurses, Health Care Assistant, Physiotherapist or Social Prescriber). All appointments for the time being are being managed over the phone however where appropriate the clinician may ask you to attend the surgery. 

If you have any concerns about your ongoing medical care usually provided by your GP please contact us using the above methods. 

We thank you for your patience during these times.


15th Apr

Coronavirus (COVID-19) information leaflet

Government leaflet on what to do to help stop the spread of coronavirus, including information on symptoms and government support.

For further information on all the areas in the leaflet and more is available online, including in other languages or alternative formats. Go to

Support for those in Isolation with no support

For those in isolation who have no support network in place please visit: or call 0800 0288327, the Government’s dedicated helpline.

If you have difficulties communicating or hearing, you can call 18001 111 on a textphone or access the NHS 111 British Sign Language (BSL) interpreter service through

9th Apr

COVID-19 Opening Hours Easter Update / eCONSULTS


Dear Patients,

We would like to inform you all that due to the current Covid-19 Pandemic we will be open as usual over the Easter Bank Holidays.

Friday 10th April 2020 & Monday 13th April 2020 (08:00 to 18:30). 

Please stay at home and either complete an eCONSULT online consultation or contact the surgery. 

Our eCONSULT Platform is now live 24 hours a day 7 days a week to help our patients have access. 

Thank You

Hall Grove Group Practice


6th Apr

NHS Volunteers Recruitment

27th Mar

Support for those in Isolation with no support

For those in isolation who have no support network in place please visit: or call 0800 0288327, the Government’s dedicated helpline.

17th Mar

Urgent News: COVID-19 (Corona Virus) Practice Update

Dear Patients

COVID-19 (Corona Virus) Practice Update

In light of the most recent guidance we are making some dramatic changes in attempt to keep the practice running. If we have confirmed cases who attended the surgery then that building will have to be shut for deep clean, and if several staff members contract the virus the whole practice may stop functioning effectively. We need to do all we can to stop that happening so that we can continue to provide advice and help to those who really need it.
No entry to either surgery without an appointment
As off Tuesday 17th March no one will be allowed to enter either surgery unless they have been asked to attend. 
Telephone triage system

From Monday 16th March 2020 we started a full telephone triage service. This means if you would like an appointment or administrative support you will always be called first and only if unavoidable will you be asked to attend the surgery.  
Contact us by using eConsult via our website
If you need help, either doctor/nurse advice or administrative support (eg sick notes) we request you complete an eCONSULT form online via our website. If you do not have online access yourself please ask someone you know to help you. You can instead ring the surgery to speak to a receptionist but please bare in mind there may be a waiting time to get through and you will not be able to give us as much information as when using the eConsult. This also applies to urgent problems that you feel must be dealt with the same day. We will monitor the eConsults all day but if you feel you really need advice the same day and no one has called by 4pm please call the surgery.
Home Visits
All home visits requests will be also be phone triaged by a doctor first. Home visits are a high risk situation for both the patient and the doctor. Therefore, where possible, we will try initially to manage the problem over the phone. This is a change for many patients so if you are a patient or a relative please understand the reasons if a visit does not take place. 
As with all consultations if you have been phone triaged and then your condition changes please let us know.
Please do not attend the surgery to drop off prescription requests. For routine prescriptions request these via on line access. Please submit an eConsult if you do not have the forms to request this. For medications not on your repeat list please request these via an eConsult. 
We will not be printing prescriptions were possible, they will sent be electronically direct to your nominated pharmacy. If you do not have a nominated pharmacy please add this to the presription request notes.
Please use self help first where possible
We urge all patients to use our online eCONSULT self help function or NHS online ( to obtain advice about your problem before contacting the surgery.

We understand what a massive change this is. By introducing the above actions we hope we will be able to continue to provide a service to our patients through out this difficult period. The current situation continues to change and we will keep our patients informed via our website of any further changes. We hope to revert back to our normal processes in the near future.
If you have any concerns about Covid-19 please visit 111-ONLINE:  The 111 service is being overwhelmed with calls, please only call them for advice about Coronavirus if you think you have Coronavirus and are significantly short of breath. 
Thank You
Hall Grove Group Practice
(Hall Grove and Parkway Surgeries)
17/03/2020 09:10
12th Feb

Practice Newsletter

4th Feb

Building Work at Hall Grove Surgery

We would like to inform all our patients that we plan to start some building alterations in the middle of February to add a further two consultation rooms. We envisage the works to take between 4 to 6 weeks. We will continue with all our usual services at both Hall Grove and Parkway surgeries. We apologise for any inconvenience which may arise from this small project. 
a screenshot of a cell phone
24th Jan

Dementia Support local to You

two plastic containers filled with food
15th Jan

New Opioid Prescribing Policy At Hall Grove Group Practice

Please Click here for more information.

7th Nov 2019

ASK 111

Click on the link below to be directed to 111 ONLINE

6th Nov 2019

Notice about eCONSULT at Hall Grove Group Practice

The eCONSULT platform will be available for 24 hours a day 5 days a week Monday to Friday. It will close at 18:30 on Friday each week and use will re-open on Sunday at 18:30. After 18:30 on Friday you can contact 111. NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. 

a hand holding a cell phone
24th Oct 2019

New Text Messaging Services: Bringing patients and their health team together (AccuRx)

If you have not already supplied the surgery with your permission for us to send you text messages with results or medical information please contact us so that we can update your records. If you would prefer not to receive text messages from the surgery regarding results and other medical information please let us know and we will remove you from our text list.

Please remember to update us with your mobile number when it changes.

We hope this new service continues on improving the communication between our doctors and patients.

a person sitting on a bench reading a book
9th Sep 2019

Hall Grove Group Practice Newsletter September 2019

Read our Latest Newsletter click here

a man sitting on a wooden table
9th Sep 2019

Please Complete This Survey

Patient Survey 2019 for East and North Hertfordshire

We would like to get your views on local health services in East and North Hertfordshire.

Please click on the link to complete the survey

Thank you for your time and for giving your views to help shape and improve services for the future.

1st Aug 2019

eConsults is now here at Hall Grove Group Practice

Hall Grove Group Practice is proud to be the Champion Practice for online eConsultations in our locality. Our vision is to offer the right appointment at the right time with the right person for all our patients. We are using  eConsult who is a company which provides online consultation tools as well as self help. Buy clicking on the various links on this website you will be taken to their website to complete the eConsultation which then will be sent back to the surgery.

We go live on the 10th September 2019 for an initial 6 months trial. 

"Hall Grove Group Practice privacy notices can be found in the patient information tab. For more information about the eConsult privacy notice please visit ."

a book sitting on top of a wooden table
15th Jul 2019

MSK Physiotherapist & Social Prescriber

Hall Grove Group Practice are proud to announce that we now can offer appointments with a MSK Physiotherapist and Social Prescriber. We welcome these new members into our team.